Delivery and Returns

 Delivery
  • All orders paid before 9.00 am Rome CET (+1 hour ) are shipped the same day. 
  • Shipping takes between 7 and 10 working days depending on where are you in the World. We delivery for free Worldwide.
    • Delays may also occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country. 
    • Most orders will be delivered by your local post service as regular registered mail, (USPS for the United States, Royal Mail for the United Kingdom, and so on). If you are not home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.
Partial Delivery
    • We make every effort to ship your items together. However, there are times that we may have to divide your order into multiple shipments. 
  • Common reasons for dividing an order are:

    • Item availability;
    • Shipping from different warehouses;
  • Please note: when we divide an order into multiple shipments, you are not charged an additional fee. Our shipping is free of charge

Incorrect or Incomplete delivery address
  • We strongly recommend to double check your correct address and phone number before confirm the order.
  • We are not responsible for delays and/or lost merchandise due to incorrect or incomplete shipping addresses if they were submitted incorrectly by the customer, or changes of address after the order was placed.
  • We always do our best to accommodate corrections, but you may need to pay for additional shipping and handling if your order has to be shipped more than once. 
Returns
  • Our return policy is 14 days from date of receipt. Any qualifying order can request a refund within 14 days for any reason.
  • The following items do not qualify for returns or refunds:
    • Items missing original packaging and or tags;
    • Items damaged by the customer;
    • Items shipped to the wrong address due to customer error when ordering;
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • The items must be returned to our address, and the costs are charged to the customer.
  • For more details about our Return Policy click here.

If you have any questions do not hesitate to write us info@calamansibaci.com